Privacy and Cookie Policy

This Privacy and Cookie Policy explains how Kilt And Jacket ("we," "us," or "our") collects, uses, shares, and protects information when you visit kiltandjacket.com or place an order with us. We are committed to protecting your privacy, and we want you to understand exactly what information we collect and why, in plain language.

We may update this policy from time to time as our practices or applicable laws change. We encourage you to review this page periodically. Any changes will be reflected by the "Last Updated" date above.

Information We Collect

We collect information you provide directly to us, as well as some information automatically as you browse our Site. This includes:

• Contact and account information: your name, email address, phone number, and billing/shipping address.
• Order information: details of the products you purchase, order history, and communications related to your order (including returns, exchanges, and support requests).
• Payment information: when you check out, your payment details (such as card information) are collected and processed directly by our payment providers, PayPal and Stripe. We do not store your full card number on our own servers.
• Demographic and preference information: such as your general location (e.g., country or postal code) and product preferences, where voluntarily provided.
• Technical information: collected automatically through cookies, including your browsing activity on our Site, session information, and device/browser details. See the "How We Use Cookies" and "List of Cookies We Collect" sections below for full detail.

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including manufacturing your made-to-order item, arranging shipping, and providing tracking updates.
• To communicate with you about your order, including confirmations, processing updates, and responses to support, return, or exchange requests.
• To maintain internal records and improve our products, services, and website experience.
• To send you promotional emails about new products, offers, or updates, where you have opted in to receive them. You can unsubscribe from marketing emails at any time using the link in any promotional email, or by contacting us directly.
• To detect and prevent fraud, unauthorized transactions, and other misuse of our Site.
• To comply with legal obligations, such as tax, customs, and financial recordkeeping requirements.

How We Share Your Information

We do not sell your personal information. We share information only where necessary to operate our business and fulfill your order, including with:

• Payment processors (PayPal and Stripe) — to securely process your payment.
• Shipping carriers (DHL and FedEx) — to deliver your order and provide tracking, which requires sharing your name, address, and contact details with the carrier.
• Service providers who help us operate our Site, such as hosting and email service providers, under obligations to protect your information.
• Legal or regulatory authorities, where required by law, such as for customs declarations on international shipments.

We will not share your personal information with third parties for their own independent marketing purposes without your permission.

Data Security

We take reasonable steps to protect the information we collect, using physical, electronic, and managerial safeguards appropriate to the sensitivity of the data. Payment information is handled directly by our PCI-compliant payment processors (PayPal and Stripe) rather than stored on our own servers. While we work to protect your information, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

How We Use Cookies

A cookie is a small file stored on your device when you visit our Site. Cookies help our website function properly, remember your preferences, and understand how visitors use our Site so we can improve it over time.

We use functional cookies (such as those that remember your cart contents or session) and traffic/analytics cookies (which help us understand which pages are used most, so we can improve site performance). We do not use cookies to access any information on your device beyond what is described in this policy.

Most web browsers automatically accept cookies, but you can usually adjust your browser settings to decline or delete cookies if you prefer. Please note that disabling certain cookies may affect your ability to use some features of our Site, such as maintaining items in your cart.

List of Cookies We Collect

The table below lists the cookies used on our Site and what they store:

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining order records for accounting, warranty, and legal purposes, and to resolve any disputes. If you no longer wish for us to retain your information beyond what is legally required, please contact us and we'll review your request.

Links to Other Websites

Our Site may contain links to other websites of interest. Once you use these links to leave our Site, please note that we do not control those websites and are not responsible for the privacy practices or content of any third-party site. We encourage you to review the privacy policy of any site you visit.

Your Choices and Rights

You have control over your personal information, including the ability to:

• Opt out of marketing emails at any time, using the unsubscribe link in any promotional email or by contacting us directly.
• Request a copy of the personal information we hold about you.
• Ask us to correct any information that is inaccurate or incomplete.
• Ask us to delete your personal information, subject to any legal or contractual obligations that require us to retain certain records (such as order and payment history).

To exercise any of these choices, please contact us using the details below. Depending on your location, you may have additional rights under local data protection laws; we will respond to all requests in accordance with applicable law.

Children's Privacy

Our Site is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

International Visitors

Kilt And Jacket is based in Pakistan and ships worldwide. If you are visiting our Site or placing an order from outside Pakistan, please be aware that your information will be transferred to and processed in Pakistan, as well as shared with service providers (such as our payment processors and shipping carriers) that may operate in other countries. By using our Site, you consent to this transfer and processing.

Do Not Track Signals

Some browsers offer a "Do Not Track" setting that signals to websites that you do not wish to be tracked. There is currently no universal industry standard for how websites should respond to these signals, and our Site does not currently respond differently based on Do Not Track browser settings. You can still manage cookies directly through your browser settings as described above.

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