Shipping Policy — Kilt and Jacket
At Kilt And Jacket, we know that ordering traditional Scottish attire online means trusting us to get it right — not just the garment, but the journey from our workshop to your doorstep. Whether you're waiting on a kilt for a wedding, a Highland games event, or simply adding a new piece to your wardrobe, we want you to know exactly what to expect at every stage of shipping. This policy covers order processing, delivery times, tracking, shipping fees, international considerations, and what happens if something goes wrong along the way.
Order Processing Time
Once your order is placed and payment is confirmed, our team begins preparing your item — including tailoring, quality checks, and packing — before it's handed to our shipping carrier. Every item at Kilt And Jacket is 100% custom made to order — we do not carry any ready-to-wear stock. Each kilt, jacket, or accessory is individually cut and tailored specifically for your order rather than pulled from a shelf, which is what allows us to guarantee proper fit and authentic construction on every piece. This also means processing time depends on which option you choose at checkout:
- Normal Processing: 2 to 3 weeks. This is our standard timeline and applies to most orders, allowing time for proper tailoring and quality control on each piece.
- Rush Order Processing: 7 to 10 days. If your order is time-sensitive — for example, tied to an upcoming wedding or event — Rush Order processing prioritizes your item in our production queue to significantly shorten the wait.
Please note that "days" and "weeks" above refer to business days/weeks and exclude weekends and public holidays. During high-demand periods, such as wedding season or major Highland events, even Rush Order timelines may occasionally extend slightly — our support team can confirm current turnaround times before you check out if your event date is approaching.
If you need your order by a specific date, we strongly recommend selecting Rush Order Processing and contacting our support team to confirm we can meet your timeline before placing your order.
Estimated Shipping (Transit) Time
Once your order has completed processing and been handed to our shipping carrier, transit time to your address is typically 3 to 5 days, depending on which courier service (DHL or FedEx) is used for your shipment and your specific destination.
This transit time is separate from order processing time, and applies after your item has shipped — not from the date you placed your order. Actual transit time can vary based on your destination, local customs processing (for international orders), weather disruptions, regional courier capacity, and other factors outside our direct control. Remote or rural addresses may also see slightly longer delivery windows than major cities.
To estimate your full timeline from order to delivery, add your chosen processing time to the 3–5 day shipping window:
- Normal Processing + Shipping: approximately 2–3 weeks processing, plus 3–5 days transit
- Rush Order Processing + Shipping: approximately 7–10 days processing, plus 3–5 days transit
If your event date is approaching, our support team can help you work out whether Normal or Rush Order Processing will comfortably meet your timeline.
Shipping Fee
We keep shipping simple with a flat rate of $25 USD, applied per order regardless of your delivery location. Whether you're ordering a single accessory or a full wedding party's worth of kilts and jackets in one order, the shipping fee remains the same flat $25 — there's no need to calculate weight-based or region-based shipping costs at checkout.
This flat rate is designed to keep pricing predictable for our customers around the world, especially given that Highland wear orders often involve multiple coordinated pieces (a kilt, jacket, sporran, and accessories, for instance) that would otherwise incur separate or escalating shipping charges with many retailers.
International Shipping, Customs, and Import Duties
We proudly offer worldwide shipping, and we know a significant portion of our customers are ordering from outside Pakistan. If your order is being shipped internationally, please be aware that your shipment may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority upon arrival.
These charges are separate from the price you pay at checkout and are not included in your order total or in our flat shipping fee. Kilt And Jacket does not collect, withhold, or profit from any customs duties or import taxes — these are charges applied directly by your country's customs authority, and any amount owed is paid by you to the carrier or customs office upon import. Customs and import fees are determined by your local government and can vary significantly depending on your country, the declared value of your order, and local regulations. As the recipient, you are responsible for any customs duties or import taxes applied to your shipment.
We recommend checking with your local customs office before placing an order if you want to understand potential charges in advance, particularly for larger orders such as multi-piece wedding sets. While we can't control or predict these fees, our support team is happy to help with any documentation questions related to your specific shipment.
Shipping Carriers
We ship through trusted, established international couriers, including DHL and FedEx, to ensure your order is handled reliably and can be tracked from dispatch to delivery. These carriers were chosen specifically for their strong international networks, since a large share of our orders travel across borders to reach customers celebrating their Scottish heritage worldwide.
Please note that while DHL and FedEx maintain high service standards, shipping times are still estimates. Delays can occasionally occur due to customs processing, severe weather, regional courier disruptions, or high shipping volume during peak seasons. We monitor shipments where possible and will do our best to flag any significant delays affecting your order.
Tracking Your Order
Once your order ships, you'll receive a confirmation email containing your tracking number and a link to track your shipment directly through the carrier's website (DHL or FedEx, depending on which service was used for your order).
You can also track your order at any time by logging into your Kilt And Jacket account and viewing your order history, where the same tracking information is available. Tracking updates are provided by the carrier and may take a short time to reflect the initial "shipped" status after your label is created — this is normal and simply reflects the carrier's processing schedule, not an issue with your order.
If you have any trouble locating or using your tracking number, our support team is glad to look up your shipment status directly and help however we can.
Delayed, Lost, or Damaged Shipments
While the vast majority of our orders arrive on time and in excellent condition, we understand that shipping issues can occasionally happen. If your order is significantly delayed beyond the estimated delivery window, has been marked as delivered but hasn't arrived, or arrives visibly damaged, please contact our support team as soon as possible.
When reaching out about a shipping issue, it helps to have your order number and tracking number on hand, along with photos if the item arrived damaged. Once we've verified the issue, we offer a 100% refund for orders that are lost in transit, significantly delayed without resolution, or arrive damaged — provided the issue is not the result of an incorrect shipping address supplied at checkout (see below). We stand behind every shipment, and our goal is to make sure a shipping problem never costs you anything out of pocket.
Shipping Address Accuracy
Please double-check your shipping address carefully before completing checkout. Once an order has shipped, we're unable to redirect or change the delivery address, since the shipment is already in the carrier's hands.
If an order is delayed, misdelivered, or returned to us because an incomplete or incorrect address was provided by the customer at checkout, this falls under the customer's responsibility, and our 100% refund policy for lost or delayed shipments does not apply in this case. If this happens, we'll reach out to arrange reshipment to the correct address, though additional shipping charges may apply. We'd encourage every customer to review their shipping address carefully before placing an order to avoid this altogether.
We're also unable to guarantee delivery to P.O. boxes for all shipping methods, as this depends on the specific carrier service being used for your order. If you're unsure whether your address type is supported, feel free to check with our support team before placing your order.
Return Address
If a return, exchange, or reshipment is needed, items should be sent back to the same address our orders are dispatched from:
Return Address: New Chawinda Road, Near PTCL Exchange, Tehsil Zafarwal, District Narowal, Punjab, 51670, Pakistan
Please contact our support team before sending anything back, so we can confirm the reason for return and provide instructions specific to your order. This helps us process your return, exchange, or refund as quickly as possible.
Our Location
Pakistan Address: New Chawinda Road, Near PTCL Exchange, Tehsil Zafarwal, District Narowal, Punjab, 51670, Pakistan
All orders are processed and dispatched from this location before being handed to our international shipping partners for delivery to your address worldwide.
Contact Information
For any questions about your shipment, delivery timelines, customs concerns, or tracking, our support team is here to help:
Phone: +92 316 1794025 Email: Info@kiltandjacket.com
Frequently Asked Shipping Questions
Can I upgrade to Rush Order Processing after placing my order? If your order hasn't yet entered production, contact our support team as soon as possible and we'll do our best to accommodate an upgrade to Rush Order Processing. Once tailoring has begun on your piece, we may not be able to switch processing speed, so reaching out early gives us the best chance to help.
Will I be notified if my order is delayed? If we become aware of a delay affecting your shipment — whether due to customs, carrier disruption, or processing volume — we'll do our best to notify you by email using the address provided at checkout. If a delay becomes significant and remains unresolved, you're covered under our 100% refund policy outlined above.
Will I be charged customs fees, and does Kilt And Jacket collect any part of them? No — Kilt And Jacket does not charge or collect any customs duties, import taxes, or related fees. Any such charges are set entirely by your country's customs authority and are paid directly by you upon import, separate from your order total.
We're Here for a Smooth Shipping Experience
Shipping is one of the last steps between you and your Kilt And Jacket order, and we take it seriously. From the moment your order is processed to the moment it lands on your doorstep — whether that's just down the road or on the other side of the world — our goal is to make the process as clear, predictable, and worry-free as possible.
If anything about your order, shipping method, delivery estimate, or customs questions is unclear, please don't hesitate to reach out. We're always happy to help, and we look forward to being part of your celebration of Scottish heritage and style.
Thank you for choosing Kilt And Jacket. We look forward to serving you.